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Effective Date: August 25, 2025
Clean Slate Laundry Plus (“Clean Slate Laundry Plus,” “Clean Slate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our laundry pickup, delivery, wash-dry-fold, commercial laundry, website, mobile applications, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use and protect it, when we share it, and the privacy rights and choices available to you under applicable law.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, information automatically collected when you use our Services, and information provided by third parties.
A. Information You Provide
Depending on how you interact with Clean Slate Laundry Plus, we may collect:
Full name
Billing and mailing address
Laundry pickup and delivery address
Email address
Telephone or mobile number
Username and account credentials
Payment and billing information
Order and service history
Laundry preferences and special instructions
Pickup and delivery instructions
Customer service communications
Gift card information
Referral information
Business or commercial account information
Information you provide when requesting quotes or establishing a business account
Information contained in customer-submitted photographs, messages, or support requests
Any other information you voluntarily provide to us
Payment Information: Payments may be processed through third-party payment processors. Clean Slate Laundry Plus generally does not store complete credit or debit card numbers on its own systems. Payment information may be securely handled and stored by our payment processing providers in accordance with their privacy and security practices.
B. Information Collected Automatically
When you visit our website or use our Services, certain information may be automatically collected, including:
IP address
Browser type
Device type
Operating system
Pages visited
Website activity
Referring website
Date and time of visits
Approximate geographic information
App usage information
Device identifiers
Cookie identifiers
Information about interactions with emails, advertisements, and communications
We may use cookies, pixels, tags, analytics tools, and similar technologies to improve our website, provide functionality, measure advertising, and understand how customers interact with our Services.
C. Location Information
If you use a pickup or delivery service, we may collect and use the address you provide so that we can fulfill your order.
If our mobile application requests permission to access device location information, we will use that information only as permitted by applicable law and the permissions you provide.
D. Categories of Personal Information
For purposes of applicable state privacy laws, the categories of personal information we may collect include:
Identifiers, such as name, email address, telephone number, account information, IP address, and device identifiers
Commercial information, such as order history, service preferences, payment-related information, and transaction details
Internet or other electronic network activity, such as browsing history, interactions with our website, and app activity
Geolocation information, such as pickup, delivery, or approximate device location
Inferences, such as preferences or interests derived from interactions with our Services
Professional or business information, such as business account details and commercial laundry information
Sensitive personal information, if voluntarily provided or collected as permitted by law, such as account login credentials, precise location information, or information included in customer communications
We collect these categories from you, your devices, service providers, payment processors, advertising or analytics providers, and other sources permitted by law.
2. How We Use Your Information
Clean Slate Laundry Plus may use personal information to:
Create and manage customer accounts
Process laundry orders
Schedule pickups and deliveries
Deliver completed laundry
Process payments and refunds
Provide customer service
Communicate about orders and appointments
Send pickup and delivery notifications
Send service-related text messages, emails, or phone calls
Provide receipts and order confirmations
Maintain customer records
Improve our Services
Personalize customer experiences
Manage recurring services or memberships
Administer promotions, discounts, gift cards, and referral programs
Prevent fraud, abuse, or unauthorized activity
Protect the safety and security of our customers, employees, drivers, and business
Comply with legal and regulatory obligations
Analyze business performance and customer trends
Develop new services and features
Send marketing communications where permitted by law
Detect, investigate, and respond to security incidents
Exercise or defend legal claims
Fulfill other purposes disclosed at the time information is collected or otherwise permitted by law
We do not use sensitive personal information to infer characteristics about you, except as permitted by applicable law and as reasonably necessary to provide, secure, and administer the Services.
3. Text Messages and Communications
If you provide a mobile telephone number, Clean Slate Laundry Plus may use it to communicate with you regarding your account and Services.
These communications may include:
Order confirmations
Pickup reminders
Driver arrival notifications
Delivery notifications
Order status updates
Customer service messages
Payment-related notifications
Appointment changes or cancellations
Where required by law, marketing text messages will be sent only with appropriate consent.
You may opt out of marketing text messages by following the unsubscribe instructions provided in the message. You may continue to receive transactional or service-related communications that are necessary to complete your orders or maintain your account.
Message and data rates may apply depending on your mobile carrier.
4. How We Share Information
We do not sell your personal information for money.
Depending on the Services and technologies we use, we may disclose personal information for business purposes, including to the categories of recipients described below.
Service Providers
We may share information with companies that help us operate our business, such as:
Payment processors
Website hosting providers
Customer relationship management platforms
Laundry management software providers
Scheduling and routing providers
Pickup and delivery technology providers
Text messaging and email providers
Analytics providers
Advertising and marketing providers
Information technology and security providers
Accounting and administrative service providers
These providers are authorized to use information only as reasonably necessary to provide services to Clean Slate Laundry Plus or as otherwise permitted by law.
Delivery and Service Personnel
We may provide customer information to employees, contractors, drivers, and other personnel who need the information to perform pickup, delivery, laundry processing, customer service, or related functions.
Advertising and Analytics Providers
We may allow analytics, advertising, and similar providers to collect information through cookies, pixels, software development kits, and related technologies. Depending on applicable law, these disclosures may be considered “sharing,” “selling,” or “targeted advertising.”
You may exercise applicable opt-out rights as described in Section 11.
Legal Requirements
We may disclose information when we believe disclosure is necessary to:
Comply with applicable laws or legal processes
Respond to subpoenas, court orders, or government requests
Protect the rights, property, or safety of Clean Slate Laundry Plus
Protect customers, employees, or members of the public
Investigate suspected fraud, abuse, or illegal activity
Enforce our agreements, policies, or terms of service
Business Transfers
If Clean Slate Laundry Plus is involved in a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar transaction, customer information may be transferred as part of that transaction.
5. Laundry and Personal Items
Clean Slate Laundry Plus may receive clothing, linens, uniforms, towels, and other personal property as part of providing laundry Services.
We may maintain information about orders and service instructions associated with those items.
Customers should not place confidential documents, cash, jewelry, firearms, illegal substances, hazardous materials, or other prohibited or unusually valuable items in laundry bags.
Our handling of physical laundry and personal property is also governed by our Customer Service Agreement, Terms and Conditions, and applicable liability policies.
6. Cookies and Similar Technologies
Our website and applications may use cookies and similar technologies to:
Keep you signed into your account
Remember preferences
Process orders
Understand website traffic
Improve website performance
Analyze customer behavior
Support advertising and marketing activities
Measure the effectiveness of communications and advertisements
You may be able to control cookies through your browser settings or our cookie-management tools, if available. Disabling certain cookies may affect the functionality of our website.
7. Analytics and Advertising
We may use third-party analytics and advertising services to understand how customers use our website and to help us market our Services.
These providers may collect information such as device identifiers, IP address, browser information, website activity, approximate location, and other information through cookies or similar technologies.
Where applicable, you may be able to control certain advertising or tracking technologies through your browser, device settings, available opt-out mechanisms, or our cookie-management tools.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain customer accounts
Complete transactions
Maintain financial and business records
Resolve disputes
Enforce agreements
Meet legal, tax, accounting, and regulatory requirements
Prevent fraud and abuse
Maintain security and business continuity
Exercise or defend legal claims
Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.
When information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or otherwise dispose of it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they believe their account has been accessed without authorization.
10. Children’s Privacy
Our Services are intended for adults and businesses and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 without legally required parental or guardian involvement.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information.
Where applicable law provides additional protections for minors, we will comply with those requirements.
11. State Privacy Rights
Certain states provide residents with specific rights regarding personal information. The rights available to you depend on your state of residence, the nature of your relationship with us, and whether applicable legal thresholds are met.
We will not discriminate against you for exercising privacy rights available under applicable law. Unless permitted by law, we will not deny services, charge different prices, or provide a different level or quality of service because you exercised a privacy right.
A. Rights That May Apply
Depending on your state, you may have the right to:
Confirm whether we process your personal information
Access or obtain a copy of personal information we maintain about you
Correct inaccurate personal information
Delete personal information, subject to legal exceptions
Obtain personal information in a portable format
Opt out of the sale of personal information
Opt out of sharing personal information for targeted or cross-context behavioral advertising
Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects
Limit the use and disclosure of sensitive personal information
Withdraw consent where processing is based on consent
Appeal our decision regarding a privacy request
Receive information about the categories of personal information collected, purposes of processing, categories of sources, categories of recipients, and retention practices
Some rights are subject to exceptions. For example, we may retain information needed to complete a transaction, provide requested Services, detect security incidents, comply with law, protect legal rights, or perform other activities permitted by law.
B. North Carolina Privacy Rights
North Carolina residents may have rights under the North Carolina Consumer Privacy Act, if and when applicable to Clean Slate Laundry Plus and the individual’s request.
Subject to applicable exceptions and verification requirements, North Carolina residents may request to:
Confirm whether we are processing personal data
Access personal data
Correct inaccuracies in personal data
Delete personal data
Obtain a portable copy of personal data
Opt out of the sale of personal data
Opt out of targeted advertising
Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects
North Carolina residents may submit requests using the procedures in Section 12. We will respond within the time required by applicable law. If we deny a request, we will explain the reason unless prohibited by law.
E. Sensitive Personal Information
Some state laws provide additional rights concerning sensitive personal information or sensitive data. We may collect sensitive information only when voluntarily provided, necessary to provide the Services, required for security or legal compliance, or otherwise permitted by law.
Where required, we will provide mechanisms to limit or withdraw consent for processing sensitive personal information.
12. How to Submit a Privacy Request
You may submit a privacy request by contacting us through any of the following methods:
Email: Admin@cleanslatelaundryplus.com
Phone: 984.226.9277
Website: cleanslatelaundryplus.com
Please clearly identify the type of request you are making and provide enough information for us to understand and process it.
You may submit requests to access, correct, delete, obtain, or port your personal information, and requests to opt out of applicable sales, sharing, targeted advertising, or profiling activities.
A. Verification
We may need to verify your identity before completing a request. Verification may require matching information you provide with information we maintain about you.
We will not require you to create an account solely to submit a privacy request. However, if you have an account, we may ask you to submit the request through that account or verify control of the account.
We will not request more information than reasonably necessary to verify your identity and process your request.
If we cannot verify your identity, we may deny the request or limit the information we provide, as permitted by law.
B. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf.
An authorized agent may submit a request by contacting us using the methods above. We may require:
Proof that you authorized the agent to act on your behalf
Verification of your identity
Verification of the agent’s identity
A valid power of attorney, where required by law
Additional information required to prevent fraud or unauthorized disclosure
We may communicate directly with you to confirm the authorization.
California residents may use an authorized agent as permitted under California law. If an agent submits a request by telephone, we may require written authorization.
C. Response Timelines
We will acknowledge or respond to privacy requests within the time required by applicable law.
Unless a shorter period is required:
We generally respond to verified requests within 45 days
We may extend the response period by an additional 45 days when reasonably necessary, as permitted by law
If an extension is needed, we will notify you of the reason and expected response date
Requests to opt out of sales, sharing, targeted advertising, or similar activities will be processed within the period required by applicable law
We may request additional information if reasonably necessary to complete or verify a request
We will provide responses electronically unless you request another method that we can reasonably accommodate.
We generally do not charge a fee for privacy requests. We may charge a reasonable fee or refuse to act on a request that is manifestly unfounded, excessive, repetitive, or otherwise permitted to be limited under applicable law.
13. Appeals
If we deny all or part of your privacy request, you may appeal our decision where an appeal right is provided by applicable law.
To submit an appeal, contact us using the methods in Section 12 and include:
The date of your original request
The type of request
The reason you believe the decision should be reconsidered
Any additional information supporting your appeal
We will review the appeal and respond within the time required by applicable law. Unless a shorter period is required, we generally respond to appeals within 60 days and may extend the response period by an additional 60 days when reasonably necessary, as permitted by law.
If we deny your appeal, we will provide an explanation and, where required by law, information about how to contact the applicable state attorney general or other regulatory authority.
14. Marketing Communications
You may receive promotional emails, text messages, or other marketing communications from Clean Slate Laundry Plus if you have requested them, consented to receive them, or where otherwise permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email.
You can opt out of marketing text messages by following the instructions included in the applicable message.
Opting out of marketing communications does not necessarily prevent us from sending important transactional or service-related communications.
15. Third-Party Websites and Services
Our website or communications may contain links to websites, applications, payment processors, social media platforms, or other third-party services.
Clean Slate Laundry Plus is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
16. Social Media
If you interact with Clean Slate Laundry Plus through social media platforms, information you provide or make publicly available may be collected by the applicable platform.
Your interactions with those platforms are governed by their respective privacy policies and terms.
17. Do Not Track and Universal Opt-Out Signals
Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where required by applicable law, we will process recognized universal opt-out signals, such as Global Privacy Control, as requests to opt out of applicable sales, sharing, targeted advertising, or similar processing.
The effect of a universal opt-out signal may depend on the browser, device, account, and legal requirements applicable to the request.
18. Data Protection Assessments and Profiling
Where required by applicable law, we may conduct data protection assessments for processing activities that present heightened risks to consumers.
We do not use personal information for profiling that produces legal or similarly significant effects unless permitted by law and subject to applicable opt-out rights.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
If required by law, we will provide additional notice or obtain consent before applying material changes to previously collected personal information.
We encourage customers to periodically review this Privacy Policy for updates.
Your continued use of our Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.
20. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, submit an appeal, or have concerns about how your information is handled, please contact:
Clean Slate Laundry Plus
Raleigh, North Carolina
Website: cleanslatelaundryplus.com
Phone: 984.226.9277
Email: Admin@cleanslatelaundryplus.com
Please include enough information for us to identify your account and understand your request.
21. Additional Policies
This Privacy Policy should be read together with Clean Slate Laundry Plus’s other applicable policies and agreements, including:
Terms and Conditions
Customer Service Agreement
Liability Waiver
Pickup and Delivery Policies
Cancellation and Refund Policy
Prohibited Items Policy
In the event of a conflict between this Privacy Policy and a legally binding agreement, the applicable agreement will govern to the extent permitted by law.
© 2026 Clean Slate Laundry Plus. All Rights Reserved.
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