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Effective Date: August 25, 2025
Welcome to Clean Slate Laundry Plus (“Clean Slate,” “Clean Slate Laundry Plus,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of Clean Slate Laundry Plus’s website, mobile applications, customer accounts, laundry pickup and delivery services, wash-dry-fold services, recurring laundry services, commercial laundry services, gift cards, promotions, and related services (collectively, the “Services”).
By creating an account, placing an order, scheduling a pickup, receiving a delivery, purchasing a service, or otherwise using our Services, you agree to these Terms.
If you do not agree with these Terms, please do not use our Services.
1. Our Services
Clean Slate Laundry Plus provides professional laundry services, which may include:
Wash-dry-fold services
Laundry pickup and delivery
Recurring laundry services
Next-day laundry service
Same-day laundry service
Commercial laundry services
Specialty laundry services, when available
Gift cards
Promotional programs
Other laundry-related services offered by Clean Slate
Service availability, pricing, turnaround times, pickup areas, delivery areas, and service options may vary by location and may change from time to time.
2. Customer Accounts
Certain Services may require you to create a customer account.
You agree to:
Provide accurate and current information
Maintain accurate contact and delivery information
Keep your account credentials confidential
Notify us of unauthorized account activity
Update your information when it changes
Be responsible for activity occurring through your account
You may not create an account using false information or impersonate another person or business.
Clean Slate Laundry Plus reserves the right to suspend or terminate an account when reasonably necessary to protect our customers, employees, business, systems, or property.
3. Eligibility
You must be legally capable of entering into a binding agreement to use our Services.
If you are using our Services on behalf of a business, organization, or another person, you represent that you have authority to agree to these Terms on their behalf.
4. Placing Orders
Customers are responsible for reviewing their orders before submitting them.
You are responsible for providing accurate:
Name
Telephone number
Email address
Pickup address
Delivery address
Special instructions
Service selection
Payment information
Laundry preferences
Clean Slate Laundry Plus is not responsible for delays or failed service resulting from inaccurate or incomplete information provided by the customer.
5. Laundry Preparation
Customers should place laundry in appropriate bags or containers suitable for transportation and processing.
Customers should:
Separate items requiring special treatment when appropriate
Remove items from pockets
Identify delicate or special-care items
Provide accurate care instructions
Identify items that should not be washed or dried
Notify Clean Slate of unusual stains or contamination
Remove valuables and prohibited items
Clean Slate Laundry Plus is not responsible for damage to items resulting from items left in pockets or from inaccurate or incomplete care information provided by the customer.
6. Prohibited Items
Customers must not place prohibited items in laundry submitted to Clean Slate Laundry Plus.
Prohibited items include, but are not limited to:
Cash
Coins
Jewelry
Watches
Electronics
Important documents
Medications
Firearms
Ammunition
Weapons
Illegal drugs or substances
Hazardous chemicals
Flammable materials
Sharp objects
Needles or other sharps
Biohazardous materials
Other materials that may create a safety, legal, or property risk
Clean Slate Laundry Plus is not responsible for loss of or damage to prohibited items placed inside laundry.
If prohibited or dangerous items are discovered, we may stop processing the affected laundry and take reasonable steps to protect our employees, customers, property, and the public.
7. Bodily Fluids and Contaminated Laundry
For the safety of our customers, employees, drivers, and processing personnel, Clean Slate Laundry Plus reserves the right to refuse or discontinue processing laundry that is heavily saturated or contaminated with:
Blood
Urine
Feces
Vomit
Other bodily fluids
Hazardous substances
Chemicals
Other materials presenting a health or safety risk
Clean Slate Laundry Plus may return the affected laundry to the customer, refuse service, charge applicable fees, or recommend specialized cleaning.
This policy does not prevent Clean Slate from accepting ordinary household laundry containing minor incidental stains when it can reasonably be processed using our standard procedures.
8. Laundry Inspection and Processing
Clean Slate Laundry Plus may inspect laundry when reasonably necessary to determine:
Appropriate processing
Safety risks
Sorting requirements
Special-care requirements
Potential contamination
Whether an item can safely be processed
We reserve the right to refuse items that may damage equipment, contaminate other laundry, create a safety hazard, or exceed the capabilities of our Services.
9. Washing and Drying
Unless otherwise agreed in writing, Clean Slate Laundry Plus will process laundry using commercially reasonable procedures appropriate for standard wash-dry-fold services.
Customers acknowledge that laundering can involve inherent risks, including:
Shrinkage
Fading
Color bleeding
Fabric wear
Stretching
Damage to embellishments
Separation of seams
Damage to adhesives
Damage to decorative materials
Changes caused by heat or moisture
Pre-existing weaknesses becoming apparent during processing
Customers are responsible for identifying items that require special care.
Clean Slate Laundry Plus may decline to process items when the care instructions are unclear, missing, contradictory, or inconsistent with our standard Services.
10. Manufacturer Care Instructions
Clean Slate Laundry Plus generally follows manufacturer care labels when reasonably available.
However, care labels may be inaccurate, incomplete, damaged, removed, or otherwise unavailable.
We are not responsible for damage caused by manufacturer defects, inaccurate care labels, pre-existing damage, or inherent weaknesses in materials.
11. Stain Removal
Clean Slate Laundry Plus does not guarantee complete removal of stains.
Some stains are permanent or require specialized treatment.
Customers authorize Clean Slate Laundry Plus to use reasonable standard laundry products and procedures appropriate for the selected service.
Special stain treatment may require additional authorization or fees.
12. Pickup and Delivery
Pickup and delivery schedules are estimates unless Clean Slate Laundry Plus expressly guarantees a specific service time.
Pickup and delivery may be affected by:
Traffic
Weather
Vehicle problems
Staffing
Equipment problems
High order volume
Incorrect addresses
Access restrictions
Customer availability
Emergencies
Other circumstances beyond our reasonable control
Clean Slate Laundry Plus will make reasonable efforts to communicate significant delays.
13. Customer Access
Customers are responsible for providing reasonable access for scheduled pickups and deliveries.
Customers should provide accurate instructions for:
Gate access
Building access
Apartment access
Parking
Door or entry instructions
Safe placement of laundry
Other relevant delivery information
We may charge an applicable redelivery or missed-pickup fee when a customer is unavailable or access cannot reasonably be obtained.
14. Delivery of Completed Laundry
Customers are responsible for retrieving delivered laundry promptly and ensuring that the delivery location is reasonably secure.
If a customer authorizes Clean Slate Laundry Plus to leave laundry at a specified location, the customer assumes responsibility for the laundry after delivery to that authorized location, except to the extent liability cannot legally be excluded.
15. Turnaround Times
Estimated turnaround times may vary depending on the service selected.
Unless expressly stated otherwise:
Standard service is processed according to the estimated schedule presented when the order is placed.
Next-day service is subject to applicable order cutoffs and service-area availability.
Same-day service is subject to availability, order cutoffs, additional fees, and geographic limitations.
Clean Slate Laundry Plus does not guarantee turnaround times when delays are caused by circumstances beyond our reasonable control.
16. Pricing
Prices are based on the applicable pricing displayed or communicated when the order is placed.
Pricing may be based on:
Weight
Bag
Load
Item
Service type
Turnaround time
Pickup or delivery requirements
Special handling
Commercial account agreement
Clean Slate Laundry Plus reserves the right to correct pricing errors and communicate any material pricing adjustment before completing the affected service when reasonably practicable.
17. Payment Authorization
By placing an order, you authorize Clean Slate Laundry Plus or its designated payment processor to charge the payment method associated with your account for applicable charges.
Charges may include:
Laundry services
Pickup fees
Delivery fees
Rush or expedited service
Special handling
Additional services
Applicable taxes
Cancellation fees
Missed pickup or delivery fees
Other charges disclosed before or during service
Customers are responsible for maintaining a valid payment method.
18. Failed Payments
If a payment is declined, reversed, disputed, or otherwise unsuccessful, Clean Slate Laundry Plus may:
Request another payment method
Suspend future Services
Delay delivery
Require payment before additional Services are performed
Recover amounts legally owed to us
We may use third-party payment processors to process transactions.
19. Recurring Services and Memberships
Customers enrolled in recurring Services authorize Clean Slate Laundry Plus to process applicable recurring charges according to the selected service or membership terms.
Customers may cancel recurring Services according to the applicable cancellation procedure.
Cancellation generally applies to future Services and does not automatically cancel orders already processed or scheduled for immediate fulfillment.
Additional terms may apply to individual membership programs.
20. Cancellations
Customers may cancel orders before processing begins, subject to applicable cancellation policies.
Once laundry has been picked up or processing has begun, cancellation may result in charges for Services already performed.
Please review our Return & Refund Policy for additional information.
21. Refunds and Service Credits
Refunds and service credits are governed by our Return & Refund Policy.
Clean Slate Laundry Plus may offer:
Full refunds
Partial refunds
Account credits
Reprocessing
Replacement services
Other reasonable remedies
The appropriate remedy will depend on the circumstances and applicable law.
22. Lost or Damaged Items
Customers must notify Clean Slate Laundry Plus as soon as possible if they believe an item is missing or damaged.
Unless a different period is required by applicable law, claims should be submitted within 24 hours of delivery or completion of the applicable service.
Claims may require:
Order information
Description of the item
Description of the damage
Photographs
Proof of purchase or ownership
Other reasonably necessary information
Clean Slate Laundry Plus will investigate legitimate claims in accordance with our Customer Service Agreement, Liability Waiver, Return & Refund Policy, and applicable law.
23. Liability Limitations
To the maximum extent permitted by applicable law, Clean Slate Laundry Plus is not responsible for damage resulting from:
Manufacturer defects
Pre-existing damage
Normal wear and tear
Improper care labels
Items unsuitable for standard laundering
Customer instructions
Items left in pockets
Prohibited items
Hidden objects
Decorative or attached materials
Shrinkage or color changes reasonably associated with laundering
Ordinary deterioration
Circumstances outside our reasonable control
Nothing in these Terms limits liability that cannot legally be limited or waived.
24. Customer Property
Laundry and other personal property remain the property of the customer.
By submitting laundry to Clean Slate Laundry Plus, you authorize us to possess, transport, sort, wash, dry, fold, package, and return the items as reasonably necessary to provide the Services.
25. Abandoned Laundry
Customers must retrieve or accept delivery of completed laundry.
If laundry remains unclaimed after reasonable attempts to contact the customer, Clean Slate Laundry Plus may take reasonable steps to return, store, donate, or otherwise dispose of the laundry, subject to applicable law.
Reasonable storage or handling fees may apply where legally permitted.
26. Gift Cards and Promotions
Gift cards, promotional offers, referral credits, discounts, and coupons are subject to their individual terms.
Unless required by law:
Promotional credits have no cash value
Discounts cannot be combined unless expressly permitted
Promotional offers may have expiration dates
Offers may be limited to one per customer
Promotions may not be transferred
Clean Slate Laundry Plus may discontinue or modify promotions
27. Commercial Laundry Customers
Commercial customers may be subject to separate written agreements.
Commercial agreements may establish:
Pricing
Pickup schedules
Delivery schedules
Minimum order requirements
Payment terms
Billing procedures
Liability provisions
Service specifications
If a written commercial agreement conflicts with these Terms, the written commercial agreement controls to the extent of the conflict.
28. Website and App Use
You agree not to use our website or applications to:
Violate applicable laws
Attempt unauthorized access
Introduce malicious software
Interfere with our systems
Scrape or collect information without authorization
Impersonate another person
Submit fraudulent orders
Abuse promotions
Attempt to circumvent security controls
Interfere with another customer’s account
We may suspend access to users who violate these requirements.
29. Intellectual Property
The Clean Slate Laundry Plus name, logo, trademarks, graphics, website content, written materials, photographs, designs, software, and other intellectual property are owned by or licensed to Clean Slate Laundry Plus unless otherwise stated.
You may not reproduce, modify, distribute, sell, publicly display, or commercially exploit our intellectual property without written permission.
30. Customer Communications and Reviews
If you voluntarily submit reviews, testimonials, photographs, comments, suggestions, or other content to Clean Slate Laundry Plus, you represent that you have the right to provide that content.
By submitting content, you grant Clean Slate Laundry Plus permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.
We may remove content that is unlawful, abusive, misleading, defamatory, or otherwise inappropriate.
31. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
32. Third-Party Services
Our Services may rely on third-party providers, including:
Payment processors
Mapping and routing services
Scheduling platforms
Laundry management systems
Hosting providers
Communication providers
Analytics providers
Advertising platforms
Technology providers
Third-party services may have their own terms and privacy policies.
Clean Slate Laundry Plus is not responsible for the independent acts or omissions of third-party providers except as required by applicable law.
33. Force Majeure
Clean Slate Laundry Plus will not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
Severe weather
Natural disasters
Fire
Flood
Power outages
Equipment failure
Transportation disruptions
Labor shortages
Government actions
Public emergencies
Acts of war or terrorism
Internet or telecommunications failures
Supplier disruptions
Other events beyond our reasonable control
We will make commercially reasonable efforts to resume Services as soon as practical.
34. Suspension or Termination of Services
Clean Slate Laundry Plus may suspend or terminate Services when reasonably necessary, including when:
A customer violates these Terms
Payment is not received
Fraud or abuse is suspected
A customer threatens or harasses employees
A customer creates a safety risk
A customer repeatedly misses scheduled pickups or deliveries
Continued service is commercially impractical
Required by law
Customers remain responsible for charges incurred before termination.
35. Disputes
Customers should first contact Clean Slate Laundry Plus to attempt to resolve any dispute informally.
We encourage customers to provide sufficient information to allow us to investigate and resolve the issue.
Nothing in this section prevents a consumer from exercising rights that cannot legally be waived.
36. Governing Law
These Terms will be governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except to the extent federal law or applicable consumer protection law requires otherwise.
Any legal proceeding will be subject to the jurisdiction and venue permitted by applicable law.
37. Changes to These Terms
Clean Slate Laundry Plus may update these Terms from time to time.
When material changes are made, we will update the Effective Date and provide additional notice when required by law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
38. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
39. No Waiver
A failure by Clean Slate Laundry Plus to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
40. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Customer Service Agreement, Liability Waiver, and any applicable service-specific or commercial agreements, constitute the agreement between you and Clean Slate Laundry Plus concerning your use of the Services, except where a separate written agreement applies.
41. Contact Information
Clean Slate Laundry Plus
Raleigh, North Carolina
Website: cleanslatelaundryplus.com
Phone: 984.226.9277
Email: Admin@cleanslatelaundryplus.com
Questions regarding these Terms and Conditions may be directed to Clean Slate Laundry Plus using the contact information above.
Customer Acknowledgment
By creating an account, placing an order, scheduling a pickup, receiving a delivery, or using Clean Slate Laundry Plus Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with the applicable Privacy Policy and Return & Refund Policy.
© 2026 Clean Slate Laundry Plus. All Rights Reserved.
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